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AirLink Services

The AirLink Services portfolio is comprised of AirLink Complete to empower you with the tools to self-manage devices, AirLink Premium with device management and robust reporting for ALMS based Solution, and AirLink Support offer for AM/AMM deployments.

AirLink Complete

Tools and support to self-manage devices

Maximize your hardware investment and ensure your applications operate at peak efficiency by subscribing to our best-in-class AirLink Management Service (ALMS) and technical support.

ALMS, Technical Support and Hardware Warranty included with subscription

  • Interactively monitor the status, signal strength, and location of all AirLink devices
  • Direct access to Tier 1 technical support from Sierra Wireless
  • Firmware updates including new features, functionality and security updates for your devices
  • Access to the Source for all technical documentation and software downloads for your devices with an active subscription
  • Extended hardware warranty of up to 5 years
  • Through a dedicated built-in LPWA cellular connectivity, ALMS out-of-band Management provides always-on access to ALMS for the XR80 only

AirLink Premium

With device management and robust mobility reporting

Combining ALMS Out-of-Band Management with our best-in-class AirLink Management Services (ALMS)technical support and advanced reporting. AirLink Premium ensures your mission-critical infrastructure operates at peak efficiency and is always accessible.

ALMS, Technical Support and Advanced Mobility Reporting, Extended Warranty with an active subscription

  • All items included in AirLink Complete noted above
  • Compatible only with the XR90 router, this subscription service ensures your mission-critical infrastructure operates at peak efficiency
  • Advanced Mobility Reporting delivers pre-defined reports providing lightweight AVL and fleet management capabilities
  • The Advanced Replacement Program allows you to receive a loaner device while a malfunctioning device is under RMA to avoid downtime for your solution
  • AirLink Management Service (ALMS) accesses AirLink Services, including a robust remote device management

Compatible Devices

All AirLink routers (except MG90) are eligible for an AirLink Services subscription, visit the following:

Performance Series

Designed for mission-critical applications in extremely harsh indoor, vehicle or exposed outdoor locations

Essential Series

Designed for business-critical applications in indoor, vehicle and protected outdoor locations

Deployment Scalability

  • Eliminate manual, device-by-device configuration and deployment
  • Configuration templates ensure each device is set-up consistently, to your requirements, and new devices can easily be added

Reduced Cost

  • Remote monitoring, management and upgrading of your devices
  • Proactive monitoring of all devices deployed in the field

Secure Solutions

  • Keep devices operating at peak efficiency
  • Access to wireless experts for faster troubleshooting and problem-solving
  • Software updates received automatically and deployed to all your devices with a single click

Our Customer Stories

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How cellular router services improves and safeguards your investment

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AirLink Services helps Miele to reduce service dispatches and improve service for self service Laundries.

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See how Digitalli used Sierra Wireless’ Smart Connectivity for Airlink® to remotely monitor and managed all of the assets in its network.

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Connect with an IoT Expert

Have an expert help you choose a router option that best fits your project.

Contact Us

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By checking this box, you consent to receive commercial electronic messages from Sierra Wireless, Inc. and Sierra Wireless group companies such as newsletters, event invitations, promotional and educational content, product updates, transaction-related emails, and customer service emails, in accordance with our privacy policy. We may be reached by email at connect@sierrawireless.com or by mail: contact us. You may withdraw your consent at any time.
By checking this box, you consent to receive commercial electronic messages from Sierra Wireless, Inc. and Sierra Wireless group of companies such as newsletters, event invitations, promotional and educational content, product updates, transaction-related emails, and customer service emails, in accordance with our privacy policy. We may be reached by email at connect@sierrawireless.com or by mail: contact us. You may withdraw your consent at any time.
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By checking this box, you consent to receive commercial electronic messages from Sierra Wireless, Inc. and Sierra Wireless group companies such as newsletters, event invitations, promotional and educational content, product updates, transaction-related emails, and customer service emails, in accordance with our privacy policy. We may be reached by email at connect@sierrawireless.com or by mail: contact us. You may withdraw your consent at any time.
By checking this box, you consent to receive commercial electronic messages from Sierra Wireless, Inc. and Sierra Wireless group of companies such as newsletters, event invitations, promotional and educational content, product updates, transaction-related emails, and customer service emails, in accordance with our privacy policy. We may be reached by email at connect@sierrawireless.com or by mail: contact us. You may withdraw your consent at any time.
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