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AirLink Services

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The AirLink Services portfolio is comprised of AirLink Complete to empower you with the tools to self-manage devices, AirLink Premium with device management and robust reporting for ALMS based Solution, and AirLink Support offer for AM/AMM deployments.

AirLink Complete

Tools and support to self-manage devices

Maximize your hardware investment and ensure your applications operate at peak efficiency by subscribing to our best-in-class AirLink Management Service (ALMS) and technical support.

AirLink Complete

ALMS, Technical Support and Hardware Warranty included with subscription

  • Interactively monitor the status, signal strength, and location of all AirLink devices
  • Direct access to Tier 1 technical support from Sierra Wireless
  • Firmware updates including new features, functionality and security updates for your devices
  • Access to the Source for all technical documentation and software downloads for your devices with an active subscription
  • Extended hardware warranty of up to 5 years
  • Through a dedicated built-in LPWA cellular connectivity, ALMS out-of-band Management provides always-on access to ALMS for the XR80 only

AirLink Premium

With device management and robust mobility reporting

Combining ALMS Out-of-Band Management with our best-in-class AirLink Management Services (ALMS)technical support and advanced reporting. AirLink Premium ensures your mission-critical infrastructure operates at peak efficiency and is always accessible.

ALMS, Technical Support and Advanced Mobility Reporting, Extended Warranty with an active subscription

  • All items included in AirLink Complete noted above
  • Compatible only with the XR90 router, this subscription service ensures your mission-critical infrastructure operates at peak efficiency
  • Advanced Mobility Reporting delivers pre-defined reports providing lightweight AVL and fleet management capabilities
  • The Advanced Replacement Program allows you to receive a loaner device while a malfunctioning device is under RMA to avoid downtime for your solution
  • AirLink Management Service (ALMS) accesses AirLink Services, including a robust remote device management
AirLink Premium Diagram

Compatible Devices

All AirLink routers (except MG90) are eligible for an AirLink Services subscription, visit the following:

Performance Series

Designed for mission-critical applications in extremely harsh indoor, vehicle or exposed outdoor locations

Essential Series

Designed for business-critical applications in indoor, vehicle and protected outdoor locations

Global Cellular LPWAN

Deployment Scalability

  • Eliminate manual, device-by-device configuration and deployment
  • Configuration templates ensure each device is set-up consistently, to your requirements, and new devices can easily be added


Reduced Cost

  • Remote monitoring, management and upgrading of your devices
  • Proactive monitoring of all devices deployed in the field

Real time

Secure Solutions

  • Keep devices operating at peak efficiency
  • Access to wireless experts for faster troubleshooting and problem-solving
  • Software updates received automatically and deployed to all your devices with a single click

Our Customer Stories

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How cellular router services improves and safeguards your investment

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AirLink Services helps Miele to reduce service dispatches and improve service for self service Laundries.

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See how Digitalli used Sierra Wireless’ Smart Connectivity for Airlink® to remotely monitor and managed all of the assets in its network.

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