Use of AirLink Management Services Helps Miele to Improve Service for Self-Service Laundries

DeltaM2M is Miele’s IoT specialist in Denmark. “For more than 10 years, Miele has used Sierra Wireless AirLink routers and it has worked flawlessly. The Sierra Wireless routers provide perfect connections, even when installed in cellars. There are many advantages to using ALMS – it makes it easy to install and monitor multiple devices. These devices are ensure the secure and stable connectivity needed to provide reliable payment and reservation systems for users. We have been very satisfied with the underlying technology and the indispensable support from DeltaM2M. “says Lars Krogh, Technical Consultant from Miele. 

With remote monitoring, Miele can offer payment and invoicing of a fixed amount to landowners monthly. The cloud-based ALMS network solution supports over-theair (OTA) monitoring and maintenance of the AirLink routers and makes it possible for Miele to maintain all routers centrally. Delta M2M used ALMS to deploy and support Miele’s more than 1,300 AirLink routers. Without these OTA capabilities such a large deployment would have taken months. ALMS provided a great saving for Miele, as well as a much better ‘up-time’ on their machines and improved customer service.