© Sierra Wireless. All rights reserved.
Acadian Ambulance Service
Acadian Ambulance Service operates 500 ambulances and transports more than 1,800 patients every day across its vast and diverse service footprint that includes urban and suburban areas, the remote swamps of Louisiana’s bayou, and offshore oil rigs in the open Gulf of Mexico. Acadian has dispatch centers in Lafayette (Louisiana), as well as Beaumont and Austin (Texas).
To serve one of the most disaster-prone areas of the U.S., Acadian crews must have the training and technology to deal with a variety of emergencies – ranging from routine illnesses and accidents to mass casualty incidents – and has been recognized as a leader in emergency medicine nationwide.
Acadian’s sprawling footprint poses many communications and management challenges for first responders. For years, Acadian relied on a private analog radio network to communicate with units in the field. But as the company grew and deployed increasingly sophisticated and bandwidth-intensive dispatch systems and on-board medical devices, Acadian needed a mobile communications solution with greater capabilities and reliability.
Dispatches and emergency communications often took two minutes to be received. This delay slowed responses, hindered operations and limited Acadian’s ability to deploy the latest technologies in its fleet.
To augment its private network, the company used commercial cellular services. However, cellular coverage is unreliable in parts of rural Louisiana, and cellular air cards and modems were frequently damaged from use in demanding emergency environments.
Acadian needed a single mobile network solution that would enable:
Everyone at Acadian is excited about how this technology has improved the service we provide to the community. It enables our medics to focus on their mission – saving lives – and not whether our communications are going through.
Director of Electronic Technology, Acadian Ambulance Service
In January 2008, Acadian piloted three AirLink mobile routers. Crews saw immediate and dramatic results. Dispatches, emergency communications and patient information were transmitted and received instantaneously and reliably. Network congestion, dead zones and bandwidth limitations no longer hindered emergency communications.
The router provided secure, worry-free connectivity for data and communications gear deployed in Acadian units, including dispatch systems by Tritech, driver and vehicle monitoring technology by Road Safety, LIFEPAK 12 monitors by Physio Control, and Panasonic Toughbooks. Soon after the trial, Acadian ordered and installed 250 routers in ambulances throughout its fleet.
Acadian Ambulance Service
AirLink Routers MG90
AirLink Mobility Manager (AMM)