AirLink® Support for the MG90

Sierra Wireless delivers best-in-class AirLink Support packages for MG90 devices that provide a complete portfolio of extended service options to help organizations optimize the performance of their AirLink devices, connected mobile assets and mission critical applications.

AirLink Support is available for all AirLink MG90 customers. Combining responsive customer support with cloud-based network management tools, extended hardware support and on-going enterprise network support, AirLink Support is our most comprehensive support offering delivered by Sierra Wireless’s experts.

Service Level
Included
24 x 7 Telephone Technical Support
Service Level Targets
Emergency Support – 24/7/365
Named Support Engineer (Deployments of 100 devices or more)
Network Management
Included
AirLink Network Management included (Hosted AMM)
Enterprise Network Support
Included
Access to Tier 3 Network Operator Support*
Managed Software Updates (On demand, major releases only)
Extended Hardware Support**
Included
Accelerated Hardware Replacement
Two-way shipping for all RMAs***
Extended Hardware Warranty (Maximum 5 years from purchase)

*With participating network operators
**Extended Hardware Support is only available on products that have not reached a formal End of Life
***Except on no fault-found hardware

AirLink Out-of-Box Coverage for MG90

In addition to AirLink Support package, the MG90 comes with the industry's best Out-of-the-Box coverage, which includes:
  • Three (3) year hardware warranty (AirLink Warranty Card)
  • Free firmware updates for the life of the device, available on release
  • Free access to the Source for all technical documentation and software downloads
  • Tier 1 technical support from Authorized Sierra Wireless Resellers
  • Accelerated Replacement Program (ARP)
How to Buy

Want more information about AirLink Support?

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