AirLink® Services

Ensuring your devices operate at peak performance.

Our Solutions

The AirLink Services Portfolio is comprised of AirLink Complete to empower you with the tools to self-manage devices, AirLink Premium with device management and robust reporting, and AirLink Support packages for the MG90.

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Accelerate Deployments

  • Eliminate manual, device-by-device configuration and deployment
  • Configuration templates ensure each device is set-up consistently, to your requirements, and new devices can easily be added

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Simplify Operations

  • Remote monitoring, management and upgrading of your devices
  • Proactive monitoring of all devices deployed in the field
  • Software updates received automatically and deployed to all your devices with a single click
  • Extended warranty option helps you operate with peace of mind

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Reduce Downtime

  • Keep devices operating at peak efficiency
  • Access to wireless experts for faster troubleshooting and problem-solving

AirLink Complete

Tools and support to self-manage devices

Maximize your hardware investment and ensure your applications operate at peak efficiency by subscribing to our best-in-class AirLink Management Service (ALMS) and technical support.

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ALMS and Technical Support with an active subscription

  • Interactively monitor the status, signal strength, and location of all AirLink devices
  • Direct access to Tier 1 technical support from Sierra Wireless
  • Firmware updates including new features, functionality and security updates for your devices
  • Access to the Source for all technical documentation and software downloads for your devices with an active subscription
  • Extended hardware warranty of up to 5 years
  • Through a dedicated built-in LPWA cellular connectivity, ALMS out-of-band Management provides always-on access to ALMS for the XR80 only

Register your devices

Download AirLink Complete Brochure

AirLink Premium

With device management and robust mobility reporting

Combining ALMS Out-of-Band Management with our best-in-class AirLink Management Services (ALMS), technical support and advanced reporting. AirLink Premium ensures your mission-critical infrastructure operates at peak efficiency and is always accessible.

AirLink Premium

ALMS, Technical Support and Advanced Mobility Reporting, Extended Warranty with an active subscription

  • All items included in AirLink Complete noted above
  • Compatible only with the XR90 router, this subscription service ensures your mission-critical infrastructure operates at peak efficiency
  • Advanced Mobility Reporting delivers pre-defined reports providing lightweight AVL and fleet management capabilities
  • The Advanced Replacement Program allows you to receive a loaner device while a malfunctioning device is under RMA to avoid downtime for your solution
  • AirLink Management Service (ALMS) accesses AirLink Services, including a robust remote device management

Register your devices

Download the AirLink Premium Brochure

AirLink® Support for the MG90

Sierra Wireless delivers best-in-class AirLink Support packages for MG90 devices that provide a complete portfolio of extended service options to help organizations optimize the performance of their AirLink devices, connected mobile assets and mission-critical applications.

AirLink Support is available for all AirLink MG90 customers. Combining responsive customer support with cloud-based network management tools, extended hardware support and ongoing enterprise network support, AirLink Support is our most comprehensive support offering delivered by Sierra Wireless’s experts.

Compatible Devices

All AirLink routers are eligible for an AirLink Services subscription, the list below is of active routers only.

 Performance Series 

Designed for mission-critical applications in extremely harsh indoor, vehicle or exposed outdoor locations

AirLink Service
XR90 High-Performance 4G/5G Wi-Fi 6 Multi-Network Vehicle Router AirLink Premium Learn More
XR80 Expandable 4G/5G Wi-Fi 6 Multi-Network Router AirLink Complete Learn More
RV55* Rugged LTE-A Pro Router AirLink Complete Learn More
RV50X Rugged 4G LTE/LTE-A Gateway AirLink Complete Learn More
GX450 Rugged 4G LTE Gateway AirLink Complete Learn More
MG90/ MG90 5G Rugged Multi-Network 4G/5G Vehicle Router AirLink Support Learn More
MP70* Rugged 4G LTE-A Router AirLink Complete Learn More
 Essential Series 

Designed for business-critical applications in indoor, vehicle and protected outdoor locations

AirLink Service
LX60 Dual Ethernet LTE Router AirLink Complete Learn More
LX40* Single Ethernet LTE gateway AirLink Complete Learn More

*FirstNet Ready Device

FirstNet and FirstNet Ready are registered trademarks and service marks of the First Responder Network Authority, an independent authority within the U.S. Department of Commerce.

Learn more about the AirLink Services Portfolio

Contact your reseller or our solution experts who will help you get the most out of your hardware investment.

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