AirLink Complete

Best-in-class device management, support and warranty is now included with the purchase of an eligible AirLink router and gateway.

AirLink Complete includes:

  • Access to cloud-based Network Management tools AirLink Management Service (ALMS) to assist with deployment, configuration and upgrades. Access to ALMS ARA or Hosted AirLink Mobility Manager (AMM) is available at an additional cost
  • Direct Access to Tier 1 technical support from Sierra Wireless 
  • Three (3) year hardware warranty (standard)
  • Free firmware updates for the life of the device, available on release
  • Free access to the Source for all technical documentation and software downloads

Every purchase of an AirLink router or gateway1 includes the first year of AirLink Complete. After the 1st year, your organization will have the freedom to choose to extend this coverage over the life of your deployment.

Supported Devices
AirLink Complete AirLink Complete ARA AirLink Complete AMM
AirLink LX, ES, GX, RV, MP AirLink LX, ES, GX, RV, MP AirLink LX, ES, GX, RV, MP
Service Levels
AirLink Complete AirLink Complete ARA AirLink Complete AMM
Self-service Customer Support Portal ✔ ✔ ✔
24 x 7 Telephone Technical Support ✔ ✔ ✔
Service Level Targets ✔ ✔ ✔
Extended Emergency Support ✔ ✔ ✔
Network Management
AirLink Complete AirLink Complete ARA AirLink Complete AMM
Included ✔ ✔ ✔
Extended warranty2
AirLink Complete AirLink Complete ARA AirLink Complete AMM
Extended hardware warranty
(max. 5 years from purchase)3		 ✔ ✔ ✔
1 Includes current AirLink LX, ES, GX RV and MP products
2 Extended Hardware Support is only available on products that have not reached a formal End of Life
3 The first 3 years of coverage is provided under the standard warranty. Five (5) years of coverage is the maximum warranty provided for any Sierra Wireless product but must be bought at time of original purchase.