AirLink® Complete

Maximize your hardware investment and ensure your applications operate at peak efficiency, by subscribing to our best-in-class network management and technical support services.

Our Solutions

Your business or organization relies on Sierra Wireless routers and gateways to keep your workforce, mobile assets and mission-critical applications operating at peak efficiency. Your success requires you to deploy, manage and protect your network as your organization grows.

AirLink Complete includes a set of services and tools that provides you cost-effective ways to:

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Scale Deployments

  • Rapidly deploy or update any number of gateways and routers using configuration templates
  • Access summary dashboards that provide at-a-glance monitoring of entire deployments with drill-down capability for quick troubleshooting

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Simplify Operations

  • Remotely manage, configure and upgrade AirLink gateways and routers from one central web application accessible anytime, anywhere
  • Receive software updates automatically and deploy them over-the-air with one click

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Quickly Troubleshoot

  • 24/7/365 access to Sierra Wireless technical experts with response times as short as 2 hours
  • Reduce downtime and total cost of ownership
AirLink Complete Components

AirLink Complete bundles two outstanding services to ensure you manage, monitor and maintain your devices:

AirLink Management Service (ALMS)

For network management

The AirLink Management Service is a secure cloud-based management solution that makes it easy to deploy, monitor and upgrade any number of gateways and routers remotely.

  • Interactively monitor the status, signal strength, and location of all AirLink devices
  • Complete over-the-air device registration, configuration and firmware/software updates
  • Update device passwords and profiles
  • Set up advanced heartbeat reporting and custom alerts to notify when devices go offline
Learn more

AirLink Support

For technical support

The AirLink Support service provides direct access to 24/7/365 Technical Support provided by Sierra Wireless.

  • Direct access to Tier 1 technical support from Sierra Wireless
  • Free firmware updates for the life of the device, available on release
  • Free access to the Source for all technical documentation and software downloads
  • Extended hardware warranty of up to 5 years, with an AirLink Complete subscription of 5 years

AirLink Complete is now included with your AirLink Router or Gateway Purchase – Register Your Device Today*!

As of January 1, 2019, every purchase of AirLink LX, ES, GX, RV, and MP routers and gateways comes, out-of-the-box, standard with 1 year of AirLink Complete, a full management and support package that provides best-in-class cloud-based network management with AirLink Management Service (ALMS), direct access to 24/7 technical support from Sierra Wireless and Extended Warranty options.

*You must register your device(s) within 60 days of purchase to get your one free year of AirLink Complete.

Register your devices
Compatible Devices

Performance Series

Designed for mission-critical applications in extremely harsh indoor, vehicle or exposed outdoor locations

RV50X Rugged 4G LTE/LTE-A Gateway Learn More
RV55* Rugged LTE-A Pro Router Learn More
MP70* Rugged 4G LTE-A Router Learn More
GX450 Rugged 4G LTE Gateway Learn More

Essential Series

Designed for business-critical applications in indoor, vehicle and protected outdoor locations

LX40 Single Ethernet LTE gateway Learn More
LX60 Dual Ethernet LTE Router Learn More
ES450 4G LTE Enterprise Gateway Learn More

*FirstNet Ready Device

FirstNet and FirstNet Ready are registered trademarks and service marks of the First Responder Network Authority, an independent authority within the U.S. Department of Commerce.
How to Buy

Purchase AirLink Complete

AirLink Complete can be added to any eligible AirLink router or gateway for an annual fee. Contact our solution experts who will help you get the most out of your hardware investment.

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