South Bay Regional Public Communications Authority (SBRPCA), hosted by the City of Hawthorne, provides dispatching services of multiple police and fi re departments in southern California, including El Segundo, Hermosa Beach, Gardena, and Manhattan Beach.
SBRPCA faces a tough challenge in daily operations, as joint dispatching of multiple agencies requires well-coordinated efforts among participants to support regional inter-operations. Even a routine call’s dynamic may change and require immediate responses from multiple agencies.
A reliable common operating picture is the key to effective response. Watch commanders and dispatchers must be able to view all current incidents and available city resources in the region, as well as available units from neighboring cities. A dispatcher must be able to quickly and accurately locate available units closest to each incident. To SBRPCA, the challenge is even more complicated, as each agency dispatcher must also be able to identify the closest units from neighboring agencies whenever the need for mutual aid arises.
Sierra Wireless AirLink Solution
SBRPCA contracted Sierra Wireless Solution Partner GeoSpatial Technologies, Inc. (GST) to implement a system built on the cutting-edge technologies in wireless communications, real-time tracking, and mobile mapping to answer the challenges of its complex situation. For a reliable link between regional dispatch services and their field officers, GST’s solution relies on the Sierra Wireless AirLink® GX Series of mobile gateways to deliver high performance, mission-critical cellular communication and GPScapabilities.
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