Regional Transit Service Improves On-Time Performance and Customer Satisfaction with Real-Time Information

Based in Rochester, Regional Transit Service (RTS) is a regional transit authority serving customers and business partners in eight counties in the northern Finger Lakes region of New York State. RTS provides safe, reliable and convenient public transit services to more than 18 million people each year and connects its customers to jobs, school, healthcare, shopping and recreational activities every day. 

Business Challenge

The fleets managed by RTS range in size from less than 10 buses to more than 200 vehicles and includes the authority’s RTS Access paratransit program that provides coordinated ride-sharing for people with disabilities.

RTS is recognized as one of the best-run transit systems in the U.S. for, among other measures, its ability to provide accurate, up-to-date route information and its high rate of on-time performance. But RTS wanted to be even better. The authority decided it was time to upgrade its old, proprietary UHF radio-based data system, which not only restricted GPS location data updates to once-per-minute but also provided limited connectivity range outside more populated urban areas.

Sierra Wireless Mobile Networking Solution

With multi-network connectivity, the MG90 offers dual LTE-Advanced radios with a Band 14 option, dual concurrent Gigabit Wi-Fi and Gigabit Ethernet, with extensions to Land Mobile Radio (LMR) and satellite systems. The MG90 selects the best available network based on user-defined policies and provides a seamless network handover and sub-second network switching.

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