Technical Support

To resolve your issue as quickly as possible, we recommend the following steps:

1. Search our technical documentation

You can use the search box on our general Support page or in the Source.

2. Contact Sierra Wireless or device manufacturer

If you have registered your router or gateway for one of the AirLink Services Portfolio products or have a Support agreement with us, you are entitled to Support.

  • Please call us directly at 1-877-687-7795 (NA) – 0805  62 00 32 (France) or 0800 031 8179 (UK).
  • Alternatively, you can also open a case online on our Support page with the login credentials provided at registration time.

If you are looking for firmware or documentation for a wireless module embedded in your laptop, tablet or other personal mobile device, please contact the device manufacturer as Sierra Wireless does not provide end user support.

3. Search the Developer Forum

Search the Developer Forum to see if the issue you are experiencing has already been discussed and resolved.

4. Ask the developer community

If you can't find a solution to your issue in the Developer Forum history, you may post your own question (registration required). Both community members and Sierra Wireless technical experts offer support through the Forum.