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Semtech IoT Support and Resources

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Need help with AirLink® router solutions? Whether you need product specs, troubleshooting tips, warranty info, or firmware guidance, Alto—Semtech's Gen AI support assistant—is available 24/7 to get you back on track.

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Request Support

Direct support is available with a customer or partner login.

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Request Online Store Support

Contact us if you are having difficulties with the store or your purchase.

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AirLink® Solutions Courses

A series of video and hands-on courses for all current AirLink® routers and management systems.

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Knowledgebase

A centralized collection of step-by-step articles, troubleshooting information and guides.

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Developer Forum

Forum topics, FAQs or get help from the world's largest community of M2M developers.

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Partner Portal

For submitting registrations and downloading marketing collateral.

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Operational Status

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Contact Us for Support

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Quick Answer? Alto, our Gen AI assistant, resolves most AirLink® router solutions questions instantly – no wait time. Available 24/7 for product info, troubleshooting, warranties, and more. 

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Need Human Support?

North America:
877-687-7795 or +1 604-829-3721

Australia: 1800 958 313

France: 0805620032

United Kingdom: 0800 031 8179

Germany: +49 800 5890989

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The Source

Technical information for our products and solutions. Visit The Source to download official user guides, configuration guides, firmware, software, technical reference documents, development tools and code samples.
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Repair & Warranty

Warranty & Repair Return Procedure

A guide for requesting Repair with Semtech
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Product Warranty Status Check

Check for product warranty information
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RMA Status Check

Check for repair status
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Repair Request for All Channels (Excluding the Online Store)

For purchases made directly from Semtech with the help of the Sales Team or through a distributor or reseller, please click here.
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Repair Request for Online Store Only

For purchases made through our online store at shop.sierrawireless.com.
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Warranty Term & Conditions

View the warranty Term & Conditions
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