Assured Connectivity Yields Improved Responses at Pickering Fire Services

As the gateway to the east GTA, Pickering (population 94,000) is strategically located where Toronto, York and Durham Regions meet. An award-winning municipality, Pickering is slated for significant economic and residential growth, offering an unparalleled quality of life for those who live, work and play here. Its dynamic city centre has been designated by the Province of Ontario as both an Urban Growth Centre and Mobility Hub and continues to evolve as a preferred destination for creative learning, memorable events and unique experiences at the heart of a vibrant, connected and engaged community. 

Business Challenge

The City of Pickering Fire Services Department serves all citizens in Pickering, running approximately 4500 calls per year across varying terrain from highly populated city structures to the remote countryside.

Firefighters were reliant on air cards attached to their mobile data terminals (MDTs) mounted in docking stations in the vehicles. Without external antennas, the MDTs routinely lost connectivity, preventing firefighters from getting critical information in the field.

Sierra Wireless Mobile Workforce Solution

Firefighters can quickly and easily send and receive information any time. Now they have the ability to have live real time mapping which means faster response times to critical situations where lives may hang in the balance. The system also has the capability to allow many onboard devices to share a single communication link over the cellular network.

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