To All Our Customers, Partners and Suppliers,

The challenges brought on by COVID-19 are unprecedented. As we navigate this global pandemic, protecting the health and safety of our colleagues, family, friends and communities is our highest priority. Like you, we are monitoring the COVID-19 developments closely and are focused on the health and safety of our colleagues, family, friends, customers, suppliers, partners and community.

Through all this, we are committed to offering the support that you expect and need. Maintaining the continuity of our business operations while ensuring the health and safety of our teams is crucial.   

Sierra Wireless’s highly distributed global workforce has shifted to remote work, whenever possible. Our remote workforce has the experience and tools they need to work, collaborate and support you from anywhere.  

In February, we placed a hold on all non-essential business travel. In case of a critical need for on-the-ground support from our team, we are following local travel and health guidelines and deploying resources to offer remote monitoring and support when needed. 

In our production and distribution facilities, we have updated processes to comply with the latest local government guidelines. While we do not have any staff, who are ill with COVID-19 currently, we have plans in place to support our employees who need to take time away for illness or quarantine.

As more and more businesses shift to working from home, remotely monitoring critical infrastructure and developing innovative ways to support health care with temporary medical facilities and other means is essential. Sierra Wireless can quickly provide and maintain the secure connectivity that helps keep communities safe and informed. We are also making some of our technology and services available at a reduced rate for companies to address these applications in affected regions. For more information, visit https://www.sierrawireless.com/covid19/

Sincerely, 
Kent Thexton