Improve First Responder Safety and Response Times

Putting Lifesaving Tools at Responders’ Fingertips

Police, fire and emergency medical services (EMS) are the first line of defense in protecting the health and safety of citizens. Today, the Internet of Things (IoT) is putting new tools in the hands of mobile responders, so they can respond to incidents faster and more effectively.
A myriad of new technologies are providing powerful new capabilities for first responders. 
  • Police: Officers can now receive relevant information en route to a call—individuals involved, previous calls at the address, even real-time video surveillance feeds to better assess and respond. Connected police vehicles keep officers linked to state and federal criminal databases, police and courthouse applications, license plate recognition systems and much more. 
  • EMS: Paramedics can securely access electronic patient care records (EPCR) to understand a patient’s medical history and conditions when responding to an emergency. They can transmit vital signs from the field, and communicate back to hospitals for guidance or to prep emergency services—all of which can shave critical minutes off response times, and save lives. 
  • Fire: Firefighters can access extensive information from the vehicle when responding to fires. They can identify sites with hazardous materials and access building plans to determine the best method of access, and better protect emergency personnel and citizens. 
In the past, applications like these relied on connected laptops or used multiple separate wireless connections. Today, a single, secure and highly reliable wireless broadband connection can deliver all of these applications, empowering responders in the field and helping agencies to manage fleets and resources more effectively.

For more than 15 years, Sierra Wireless has been helping public safety organizations deploy reliable and cost-effective wireless machine-to-machine (M2M) solutions. We provide complete gateway and management solutions and are the only vendor that offers a commercial solution—today—that can switch seamlessly between the new Band 14 first responder wireless spectrum and the three major U.S. commercial mobile networks.

Customer Story

Mississippi Highway Safety Patrol Increases Situational Awareness

The Mississippi Highway Safety Patrol has been enforcing local traffic laws and providing emergency assistance on the state’s highways for more than 75 years. Today, the agency uses Sierra Wireless AirLink gateways to provide mobile communications and location services for more than 450 connected vehicles.  

Working with partners C Spire Wireless and GetWireless, agency deployed a complete in-vehicle mobile data solution including computer connectivity, mounted antennas, and a CAD-connected mapping application. AirLink gateways provide highly reliable data connectivity and location services in a platform that meets stringent MIL-STD 810 standards for mobile performance in harsh environments. And C Spire Wireless uses the AirLink Management Service to perform device activations over-the-air, as well as remotely configure and manage devices in the field. 

Today, officers can verify driver license and vehicle tag information remotely and connect with secure ticketing applications in real time. Meanwhile, safety patrol dispatchers maintain continuous information about the location and status of vehicles, so they can respond to emergency calls and requests for backup faster. 

Sierra Wireless Mississippi Highway Patrol

“AirLink Gateways have made it possible for our troopers to transmit and receive vital information from the roadside, which increases their situational awareness and makes them more efficient. In addition, response times are decreased while officer safety is increased through its vehicle tracking features.”

Lt. Col. Mike Holmes, Director of Enforcement
Mississippi Highway Safety Patrol

Customer Story

Seattle Fire Department

The City of Seattle Fire Department provides fire suppression and emergency medical services for this large, diverse city, responding to nearly 80,000 incidents each year. The department needs to support critical communications and applications in emergency vehicles, including the high-speed transfer of photos and large files. At the same time, they need to optimize bandwidth utilization over the communications network they share with other city agencies.

Today, the department uses the InMotion Solutions oMG2000 Mobile Gateway as the central communications platform for emergency vehicles. The mobile routing solutions provide secure, highly reliable voice, video, and data connectivity in the field, along with seamless switching between multiple WiFi and cellular broadband networks, without the need for responder devices with multiple radios. The upgradeable InMotion Solution will also help keep total cost of ownership low, because the department will be able to update responder radios without having to replace the oMG gateway.

“With 33 fire stations and over 60 vehicles including fire engines, ladder trucks, and medic units, we needed IT to have the ability to remotely monitor vehicles’ health, location, and network connections, and to accurately monitor our mobile devices – which is only possible with the InMotion Solution.” 

Leonard Roberts, IT Director, City of Seattle Fire Department

Technology Overview

Technology Overview

With more than 15 years of working with public safety agencies and technology partners, Sierra Wireless understands the challenges that first responders face in the field. Our rugged vehicle routers and gateways power the full range of connected public safety applications in the vehicle, with the secure communications that responders need to do their jobs. Whether it’s accessing government databases or transmitting confidential healthcare information, we power highly secure Federal Information Processing Standards (FIPS)-compliant public safety solutions.  

Sierra Wireless is also the first vendor to bring a Band 14 multi-network gateway to market. As more responder organizations begin using the FirstNet Band 14 spectrum dedicated to public safety communications, they need solutions that can switch seamlessly between Band 14 and commercial cellular LTE networks to maintain continuous coverage. We are the only vendor that provides these capabilities in a commercial solution today.

Sierra Wireless provides: 
  • Networking Solutions: AirLink Routers and Gateways provide persistent broadband communications, location tracking and remote monitoring for mobile responder fleets. The GX450 Mobile Gateway delivers secure, highly reliable connectivity in a rugged solution that has been designed to military specifications and proven in the field by first responders. And our InMotion Solutions oMG2000 Mobile Gateway delivers connectivity for Band 14, AT&T, Verizon and Sprint LTE networks. The AirLink® MP70 is a high performance vehicle router developed specifically for mobile mission critical applications in public safety, transit and field services. Offering high power, long range Gigabit Wi-Fi and Gigabit Ethernet, and up to 300 Mbps downlink speeds over LTE-Advanced, the AirLink MP70 unites the fleet with the enterprise network and enables multiple field applications to work simultaneously, further and faster from the vehicle than ever before.
  • Cloud and Connectivity Services: Our AirLink Management Service provides the simplest and most scalable way to securely retrieve, store, analyze, and integrate data in public safety applications. It accelerates time-to-deployment, reduces risk, and lowers maintenance costs with over-the-air monitoring and upgrades of cellular devices. The oMM Management System is a licensed, unified software platform which can be deployed in the enterprise data center, and provides a consolidated network view of an entire fleet.
  • Faster Time to Deployment: Our pre-certified wireless solutions, expert professional services, and strong relationships with the world’s leading wireless carriers accelerate network certification and integration. We help customers deploy new applications in weeks instead of months.
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