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AirCard® 300/350 - Unable to install AirCard300 on Windows 2000

This document covers the following products:

AirCard® 300 Wireless Network Card - part number 1200046 AirCard® 350 Wireless Network Card - part number 1200104 Sierra Wireless AirCard® 300/350 Wireless Network Card Software for Notebooks (R1.1.1.)

The part number is located on the back of the AirCard® cellular card.

Symptoms

• Wireless Expert can not communicate with the modem
• AirCard® 300/350 appears in Device Manager as Other Devices instead under Network Adapters

Resolution

To correct the Symptoms above you must first remove the AirCard® 300/350 Software and Drivers. To accomplish this follow the steps listed.

1. Removing AirCard 300 Software From Your Computer

1.1 Remove the AirCard PC Card driver

• Select Start>Settings>Control Panel .
• Double-click System icon in the Control Panel.
• Select Hardware tab .
• Click Device Manager button.
• Click (+) sign next to Network adapters (Note: May be next to Other Devices)
• Right-click Sierra Wireless AirCard 300 CDPD
• Select Uninstall . (Note: A warning stating, "You are about to uninstall this device from your system" will appear)
• Click OK
• Close Device Manager and System Properties windows.

You should be back at the Control Panel window. If not select Start>Settings>Control Panel and then go on to the next step.

1.2 Remove the application programs

• Double-click Add/Remove Programs
• Click AirCard 3xx
• Click Change/Remove button (Note: A Windows warning will appear and prompt you, "Do you wish to proceed?" Click Yes .
• When action is complete. Click OK .
• Close Control Panel window

The AirCard software has now been removed. Restart your system to ensure the driver is detached from the current Windows session.

2. Updating Software

Note: An updated version of the AirCard® 300/350 driver cannot be installed from the CD. To obtain the latest version, download Sierra Wireless AirCard® 300/350 Wireless Network Card Software for Notebooks (R1.2.1).

2.1 Downloading Sierra Wireless Software (R1.2.1)

• Make sure you are connected to the Internet
• Click here to obtain the right software
• Select Software Downloads link
• Select Notebooks and Handhelds link
• Select Windows 95/98/NT/2000/Me/XP link
• Enter EID number located on back of AirCard and your Carrier Name
• Select ?I am installing this notebook software for the first time ? option
• Click Download Now . (Note: You will be prompted that you are downloading a file)
• Click Save. (Note: It is simplest to save the file to your desktop)
• Close out all windows when download is complete

2.2 Unzipping the Download (AC300_NB_R121.exe.)

• Double-click downloaded file. (Note: A window will pop up)
• Select Unzip (Note: A folder will be created and placed on your desktop)
• Open folder called AC300_NB_R121
• Double-click AirCard 3XX icon to begin installation
• Click Finish when installation complete (Note: process is quite rapid)

Once the software installation is completed then insert the AirCard 300 into the PC Card Slot.

3. Upgrading the Driver

• Select Start>Settings>Control Panel
• Double-click System
• Select Hardware tab,
• Select Device Manager button
• Click the (+) sign next to Network Adapters
• Right-click Sierra Wireless AirCard 300 CDPD Adapter
• Select Update Driver
• Select Install form a list or specific location. Click Next
• Click Browse and select Desktop and choose the downloaded file AC300_NB_R121 (Note: Make sure its the folder not the zipped file)
• From Folder select Win2k
• Click OK

You have now completed the Driver Upgrade



Last update: February 15, 2002 - BC
Reviewed by: May 8, 2002 - ET