Modem Doctor

Modem Doctor is a comprehensive device troubleshooting tool for analyzing device logs to troubleshoot cellular connection problems and to remotely identify and solve complex issues.

Modem Doctor is available for use with all ALEOS™ powered AirLink™ gateways and routers and is an essential tool for lowering overall cost of ownership by providing comprehensive remote troubleshooting. Key features of Modem Doctor include:

  • Logging
  • Diagnostic Tool for Modem Issues
  • Comprehensive Troubleshooting in conjunction with Event Browser Tool
  • Pulls Log Files and Transaction History OTA
  • Facilitate Analysis of Failures
  • Expedite Root Cause Determination
  • Formats Log Files for Easy Communication
  • Can Manage/Erase Deployed Modem’s Non-Volatile and All Configuration Data
  • SOS Mode Allows Tech Support to Access Modem Through a Known Configuration
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